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Integrating Pharmacy Technicians into MTM Workflow
Principal Investigator Amanda Schroepfer, PharmD
Project Title Integrating Pharmacy Technicians into MTM Workflow
Grants Awarded Number 185
Status In Study
Organization Goodrich Pharmacy
Location Anoka, Minnesota
Grant Category Pharmacy Management & Ownership
Keyword MTM Workflow, Pharmacy Technicians
Grant Docs N/A
Objectives This project aims to incorporate a certified pharmacy technician into the workflow of the community and ambulatory MTM practices at a independently owned, suburban community pharmacy. The main objective is to use the technician to provide follow up to patients after they have reached their health-related goals during their visits with MTM pharmacists. Many patients do well while they are being followed closely by the clinical pharmacist, but often their chronic diseases such as diabetes are not as well managed when they do not have a provider, in this case a pharmacist, following up with them on a regular basis. The goal of this study is to have the technician follow up with patients on a regular basis after they have met their health-related goal to ensure they are continuing to meet that goal and do not have any safety or adherence issues and refer back to the pharmacist if issues are identified. Other objectives include increasing the number of MTM visits by 10% by using the technician to market MTM services to providers and patients and maintaining patient satisfaction with MTM services. This includes developing and maintaining a training program to monitor continued competency and quality improvement by the technician .
The Community Pharmacy Foundation
Funding Since 2002 | Chicago Illinois
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