A consumer education program will be used as a cognitive service business development model for chain and independent community pharmacies. A 45-50 minute education program will be offered to consumers in a group setting at no charge and will include information on how to reduce risks and maximize value from medication use.. During the session participants will be asked to complete a self-assessment instrument designed to determine if they are at risk for or may already have a drug therapy problem. The major hypothesis of the project is that patients who self-identify a risk for drug therapy problems will be more likely to schedule and pay for an individual consultation offered by the pharmacist. Both patient care outcomes and business operational data will be collected to demonstrate the value and financial viability of the new cognitive service model.
Integrated Pharmacy Strategies.