CPF FUNDED GRANT DETAILS

1.Pilot-test the collection of consumer evaluations of community pharmacies for potential inclusion in an overall quality rating of pharmacies a.Within a targeted geographic area, determine the percentage of pharmacies that successfully deploy a standardized mechanism to trigger participation of their patients in a web-based survey about the quality of the pharmacy b.Determine the response rate of the patients who were prompted to participate in the survey and the average number of completed surveys per pharmacy2.Determine the impact of including consumer evaluations in an overall quality rating of pharmacies a.Calculate the overall pharmacy rating with PQA-endorsed quality measures that are widely available in EQuIPP and include the consumer survey results under various models for weighting of the measures b.For pharmacies who achieved a minimum response rate of patients, determine whether the consumer survey results altered the overall rating of the pharmacy for a significant number of pharmacies3.Gather feedback from community pharmacy owners and chain pharmacy executives on real quality ratings for all pharmacies within the targeted geographic areas