Complex patients, sometimes referred to as high-need, high-cost patients, typically have multiple health and behavioral conditions, as well as significant social needs. Community health workers CHWs have long been used in different clinical settings to facilitate the care of persons with complex needs. CHWs are not routinely utilized in community pharmacy settings, but have the potential to contribute substantially to the care of patients through innovative roles. A CHW can build pharmacy capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, informal counseling, social support, and advocacy. Proper implementation of CHWs into the pharmacy care team is especially important because it can set the stage for continued success throughout the life of an intervention. Working alongside the enhanced service networks of CPESN NY LLC, we propose to: 1- develop an CHW interventional program using a stakeholder driven and consensus building approach, 2- implement a pilot CHW interventional program within CPESN participating pharmacies, and 3- identify best practices for integrating CHWs into the community pharmacy care team.
University at Buffalo